In our jewelry brand, we pride ourselves on using only the best high-quality materials:

• 18k Gold for timeless elegance and durability.
• 925 Silver, the finest quality silver used in jewelry.
• Vermeil: 925 Silver coated with a luxurious 24k Gold bath for a premium finish.
• Precious and Natural Stones, each certified for authenticity to ensure their quality and origin.

Our commitment to these materials guarantees exceptional craftsmanship and lasting beauty in every piece.

AVA accepts returns and refunds within 15 days of receiving your order, provided the item shows no signs of use. After this period, returns and refunds will no longer be available. The customer is responsible for the return shipping fee, and we will provide the address for the return. Please note, customized orders are not eligible for returns or refunds. 

For more information, please contact AVA regarding our returns and refunds policy.

To determine your ring size, you can use a ring sizer tool or measure the circumference of your finger using a piece of string and a ruler. For the most accurate fit, we recommend contacting us. 

Yes, we offer custom jewelry services. If you have a specific design or idea in mind, please reach out to our customer service team to discuss your custom piece.

Your order will be processed within 7 days, after which it will be shipped with delivery times depending on your location. For international orders, shipping fees will be added at checkout and are the responsibility of the customer. We ensure a smooth, timely delivery experience, with all shipping details clearly outlined to keep your purchase simple.

We accept major credit cards, debit cards, and PayPal. All transactions are secure and encrypted to protect your information.

Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location. Please review the shipping options at checkout for more details.

You can reach our customer service team via email at andreaalonsoberges@gmail.com We are here to assist you with any questions or concerns you may have.

For detailed information about our products, including materials, sizes, and care instructions, please visit the product pages on our website. If you have further questions, don’t hesitate to contact us.